Terms of service

Clothing Connect Ltd – Terms of Service (UK)

Last Updated: 22/11/2025
Company: Clothing Connect Ltd
Registered in: United Kingdom

These Terms of Service (“Terms”) govern your access to and use of the Clothing Connect Ltd website, services, and products.
By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, you must not use our website or make a purchase.

1. Use of Our Website

You may use the Clothing Connect Ltd website for lawful purposes only.
You agree not to:

  • Use the website in any way that breaches applicable local, national, or international laws

  • Engage in fraudulent activity or attempt to gain unauthorised access to any part of the site

  • Interfere with website security, performance, or functionality

We may suspend or terminate your access if you breach these Terms.

2. Eligibility

To purchase from Clothing Connect Ltd, you must:

  • Be at least 18 years old

  • Provide accurate, complete, and up-to-date information when placing an order

We reserve the right to refuse service or cancel orders at our discretion.

3. Products & Availability

All products listed on our website are subject to availability.
We may:

  • Discontinue products at any time

  • Change product pricing, descriptions, or specifications without notice

Images and colours shown online are for illustrative purposes and may vary depending on device display settings.

4. Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of ordering through the available payment methods.

We are not responsible for:

  • Banking delays

  • Currency conversion fees

  • Charges applied by your financial institution

5. Order Process & Contract

When you place an order, you will receive an order confirmation email.
This email acknowledges that we have received your order but does not constitute acceptance.

A contract is formed only when:

  • Your payment is approved

  • The item is dispatched

  • You receive a dispatch confirmation email

We reserve the right to cancel or refuse any order for reasons including suspected fraud, product availability, or pricing errors.

6. Shipping & Delivery

Delivery times are estimates and not guaranteed.
Clothing Connect Ltd is not liable for:

  • Delays caused by couriers

  • Incorrect addresses provided by customers

  • Lost parcels due to courier or customer error

Risk of loss passes to the customer once the parcel is handed to the courier.

Full shipping details can be found on our Shipping Policy page (optional addition).

7. Returns & Refunds

Clothing Connect Ltd operates a strict final sale policy.
We do not accept returns for:

  • Change of mind

  • Incorrect sizing

  • Dissatisfaction with style or fit

Returns are only accepted where an item is proven to be faulty, damaged, or incorrect on arrival.

Faults must be reported within 7 days of delivery with photographic evidence.
Approved faulty returns must be shipped back at the customer’s expense for inspection.

Full details are outlined in our Return & Refund Policy, which forms part of these Terms.

8. Credit Notes & Refunds

If a return is approved after inspection:

  • A credit note is issued by default

  • A refund to the original payment method is available upon request at the time the faulty claim is made

Credit notes are valid for 12 months and are non-transferable.

9. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login details

  • Ensuring all account information is accurate and up-to-date

  • All activity under your account

We may suspend or delete accounts that violate these Terms or appear inactive for long periods.

10. Intellectual Property

All content on the Clothing Connect Ltd website is owned by or licensed to us, including:

  • Text and product descriptions

  • Logos and branding

  • Photos and graphics

  • Website design and layout

You may not reproduce, distribute, modify, or commercially exploit any content without our written permission.

11. Prohibited Conduct

You must not:

  • Attempt to hack, disrupt, or overload our website

  • Use bots, scraping tools, or data-mining technology

  • Use the website for fraudulent or misleading activity

  • Post harmful, deceptive, or unlawful content

Breaching this clause may result in legal action.

12. Limitation of Liability

To the maximum extent permitted by UK law, Clothing Connect Ltd is not liable for:

  • Indirect, incidental, or consequential losses

  • Loss of revenue, profits, or data

  • Delays or failures caused by events outside our control

  • Misuse of products after delivery

Nothing in these Terms limits your statutory rights under UK consumer law.

13. Indemnity

You agree to indemnify and hold harmless Clothing Connect Ltd, its directors, employees, and affiliates against any claims, liabilities, damages, expenses, or losses arising from:

  • Your misuse of the website

  • Breach of these Terms

  • Violation of any laws or third-party rights

14. Third-Party Links

Our website may include links to third-party websites or services.
Clothing Connect Ltd is not responsible for:

  • The content of third-party sites

  • Any loss or damage caused by their use

Accessing third-party links is at your own risk.

15. Changes to These Terms

We may update or amend these Terms at any time.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and interpreted in accordance with the laws of:

England and Wales

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions regarding these Terms, please contact:

Clothing Connect Ltd
Email: enquiries@clothingconnect.co.uk