Shipping policy

Clothing Connect Ltd – Shipping Policy (UK)

Last Updated: 22/11/2025

At Clothing Connect Ltd, we aim to ensure all orders are dispatched quickly and delivered safely to your door. Please review our shipping terms below before placing your order.

1. Delivery Service

All orders are shipped using Royal Mail.
This ensures reliable, fast, and fully trackable delivery across the UK.

2. Processing & Dispatch Times

  • Orders are processed and dispatched within 24–48 hours after purchase.

  • Orders placed on weekends or bank holidays will be processed the next working day.

Please note: During peak periods (sales, holidays, seasonal drops), dispatch times may be slightly longer.

3. Delivery Timeframe

Once dispatched, your order should arrive within:

📦 1–3 working days

Delivery times are estimates and may vary due to courier delays, weather, or seasonal traffic.

4. Tracking Information

All orders include tracking.
A tracking number will be provided via email once your order has been dispatched.

You can use this number to track your parcel directly through Royal Mail.

5. Address Accuracy

Please ensure all delivery details are correct at the time of ordering, including:

  • Full name

  • Address

  • Postcode

  • Contact details

Clothing Connect Ltd is not responsible for packages lost or delayed due to incorrect address information provided by the customer.

If an incorrect address is entered, we cannot modify it after the order has been shipped.

6. Missing Parcels

If you have not received your parcel within 7 days after dispatch, please contact us immediately so we can investigate.

You can reach us via:

We will work with Royal Mail to resolve the issue as quickly as possible.

7. Additional Information

  • Shipping fees are non-refundable.

  • Delays caused by Royal Mail are outside of our control.

  • By placing an order, you agree to the terms outlined in this Shipping Policy.